FAQs

GENERAL

Are HighKey products only for people on the Keto diet?

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Absolutely not! Although our snacks are keto friendly and fit into low carb lifestyles, they can be enjoyed by anyone! We use high quality, wholesome ingredients perfect for those with strict dietary restrictions (e.g. gluten allergies) or simply looking for a healthier option.

What types of payment do you accept?

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At this time, we accept Amazon Payments, PayPal, Visa, Mastercard, American Express, and Discover.

The product I want to purchase is out of stock. Is there a way I can be notified when it’s restocked?

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Yes! All you have to do is go to the product page and enter your email address and we’ll shoot you an email as soon as we have more snacks in stock.

What is the shelf-life for HighKey snacks?

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When purchasing a product, we know freshness is important. Our Mini Cookies are guaranteed fresh for 9 months post production, Hot Cereal and Nut Butters are guaranteed for 12 months, and Cheese Crunch flavors are guaranteed for 2 years!

How should I store my HighKey snacks?

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We understand how difficult it can be to find snacks that are easy to travel with. That’s why none of our snacks require refrigeration. They can be kept in your pantry, on your countertop, thrown in your gym bag, hidden in your work desk, or tossed in your passenger seat.

I’m a retailer and would like to sell HighKey products. Do you offer wholesale?

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We are currently putting the final touches on our wholesale program. If you would like to be put on our contact list, please email your request to info@highkey.com

SHIPPING & RETURNS

Do you ship overseas?

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Currently, we are not able to offer international shipping to our customers. We are in the process of expanding our reach internationally so be on the lookout for any updates here. If you’d like to see HighKey products in your country, let us know! However, if you just can’t wait to get your hands on our products, you can also look into drop shipping with a third-party service provider.

How long will it take to get my order?

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It depends on where we are shipping your order! Orders are typically processed within 1-2 business days and will take anywhere from 5-7 business day to be delivered once shipped. Delivery details for all orders will be provided to you via email.

How do I return my order?

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Our online sales are backed by our 100% Satisfaction Guarantee. If you are not satisfied with any of our products, please contact us! As long as you reach out within 120 days from when you originally placed your order, we will gladly refund your money or send you a replacement snack -- no questions asked!

There is an issue with my order. Who do I contact?

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We are very sorry to hear that your ordering experience was not as expected. At HighKey we believe our customers are our biggest asset and make it our top priority to take care of each one. Please email info@highkey.com with your order ID and a description of your issue and our Customer Service team will take care of you!

NUTRITION

Where can I find the nutritional information for HighKey snacks?

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For specific information on the nutritional profile for a snack, you can visit the product listing for that item on our website. All of our product listings include a nutrition label that breaks down serving size, calories, and ingredients.

What are net carbs and how are they calculated?

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The term “net carbs” simply means carbs that will be absorbed by the body. Since fiber and certain sugar alcohols, like Erythritol, are not digestible by the body, we subtract both dietary fiber and sugar alcohols from the total carb count. For example, our Chocolate Chip Mini Cookies have 11 grams of total carbs. However, when you subtract 2g of dietary fiber and 7g of sugar alcohol from that number, you get 2g of net carbs per serving.

What sweeteners do HighKey snacks use?

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All of our products are sugar-free. We use a proprietary blend of Monk Fruit Extract, Stevia and Erythritol to naturally sweeten our snacks. You can now purchase this blend on our website with or without Allulose!

What is Monk Fruit?

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Monk Fruit extract is a plant-based sweetener that is nearly 200 times sweeter than sugar. Monk Fruit, also known as Luo Han Guo, grows natively in China and Thailand and is believed to have been used Traditional Chinese Medicine for hundreds of years. Monk Fruit has has zero calories and zero grams of sugar so it won’t spike your blood sugar levels. 

What is Stevia?

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Stevia is a plant-based sweetener extracted from the leaves of the Stevia rebaudiana plant in South America. Stevia is 200-400 times sweeter than sugar and has zero calories and zero grams of sugar so it won’t spike your blood sugar levels.

What is Erythritol?

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Erythritol is a sugar alcohol that is naturally found in fruit and some fermented foods like pears, soy sauce and corn. Erythritol has a low glycemic index that shouldn't spike your blood sugar and is digested by the body very similarly to fiber.

What is Allulose?

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Allulose is a rare sugar that’s found in maple syrup, figs and raisins. It has the same sweetness and texture as regular sugar but only 10% of the calories. Research has shown that it also has no impact on blood sugar or insulin levels making it a great choice for people who are diabetic.

What is the protein source for HighKey snacks?

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The protein in our products comes from Milk Protein Isolate. This form of protein is low in carbs and has less lactose than milk, however you should take precaution if you are lactose intolerant. Milk protein isolate is also not recommended for those with a soy allergy or those who are vegan.

What are the Weight Watchers® SmartPoints® Value for HighKey snacks?

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Although our snacks are not tailored to the Weight Watchers system, we are happy to provide a great tasting snacks for everyone, regardless of their dietary plan. We urge you to make your own calculations as everyone’s nutrition plan is unique, however these are our best estimates. Based on one online calculator, all of our products are 6 points, except for our Goat Cheese Crunch which is 7.

ALLERGIES & DIETARY RESTRICTIONS

Are HighKey products gluten-free?

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Yes! All of our products are gluten-free and manufactured in gluten-free facilities!

I’m allergic to tree nuts. Are any of the products offered by HighKey safe for me to consume?

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Currently, all of our Mini Cookie and Hot Cereal flavors do contain tree nuts. However, we offer 5 flavors of Cheese Crunch that are safe to consume with tree nut allergies. As always, be sure to consult our ingredients list on the product listing, as only you know what is best for your needs.

Are HighKey products vegetarian?

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At the moment, our Bacon Cheese Crunch is the only item that contains any meat. However, we know there are several different forms of vegetarianism and each vegetarian has a unique perspective. Our Hot Cereal and Mini Cookies contain hydrolyzed bovine collagen which comes from cows. Since it's an animal-based supplement, it may irritate those who have been without meat for a prolonged period of time.

Does HighKey offer non-dairy and vegan snacks?

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Currently all of the snacks we offer do contain dairy products or hydrolyzed collagen, a bovine derivative, except for our Sugar Substitutes. However, we are always learning, growing, and looking for new product ideas. Feedback from customers is our best measure for interest in a new market, so if you’d like to see us create a dairy free or vegan product just let us know! You can email your suggestions to info@highkey.com

Are HighKey snacks a healthy choice for people with diabetes?

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When it comes to illnesses such as diabetes, you should always consult with your doctor about what is best for your unique needs. However, our snacks are low carb and our natural sweeteners are very low on the glycemic index. This means they won’t spike your blood sugar or ruin your daily carb count.

Does HighKey use organic ingredients?

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We strive to provide snacks made from wholesome, natural ingredients wherever possible. We are also aware organic and responsibly sourced ingredients are important to our customers, as they are to us. We are constantly striving to better our products, and we thank you for your patience, support, and feedback as we navigate all possibilities.

Are HighKey Snacks kosher?

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Although we plan to explore as many dietary preferences as possible in our future, we currently do not offer a kosher option for our products.

REWARDS

How do I earn rewards?

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You can earn rewards points (called ketones) by engaging with us on social media, placing an order, leaving a review for our products, and celebrating your birthday.

How do I use my rewards?

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You can redeem your rewards points by first signing into your account and then opening the rewards panel in the bottom left corner of your page. Any rewards you are elidgible for will have a yellow Redeem button beside them. Once you've redeemed a reward, copy the code and enter it in the Discount Codes box at checkout.

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